This weekly email delivers timely College news and a curated roundup of key articles and resources to keep you current, including breaking news, anecdotes from esteemed practitioners, insight into matters that affect the profession, and direct access to online education tools.
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- A Word from the President
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HIPAA checklist: how to get started and stay out of trouble
You probably know the basics about the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The HIPAA Privacy, Security and Breach Notifi…
It’s time to bring customer service to financial interactions with patients
When you think about customer service for your patients, you likely think about the traditional things: wait times, an efficient check-in process and friendly,…
Great interview questions for allergy staff
Hiring the right employees can mean the difference between a patient-friendly, well-run allergy practice and a dysfunctional one. How do you find team members …
How healthy is your practice?
You want to know how to measure the financial health of your practice, but are understandably busy and don’t have time to monitor pages of metrics. Check the “…
First, do no harm: How to create a culture of safety
Do your employees feel comfortable questioning you about an order that doesn’t seem right? Or are they reluctant to point out an error for fear of consequences…
Keys to patient-centered care
You’ve heard that patient-centered care is vital to achieving high levels of quality and efficiency – the basis of future payment models. Evidence shows that p…
AIDET – How to improve satisfaction in five simple steps
Are you looking for a simple way to improve patient satisfaction? AIDET is a tool developed by the Studer Group, a health care coaching company that is used fo…
